Returns

According to the law, the customer has a right of withdrawal of 14 days from the date of receipt or removal of items for any item purchased on the website and can return to STEFANIE-RENOMA.COM products without justify the pattern in accordance with Articles L 121-16 and following of the consumer code. This period starts from the receipt of the goods. This right is exercised by the return of the product, only the shipping costs are the customer. If the customer exercises its withdrawal period, the LUXWAVES company undertakes to reimburse the sums actually paid within a maximum period of 10 days by bank card or check as payment method that was chosen, unless the customer asks to receive a credit,

The right of withdrawal is exercised under the same conditions from the order and before delivery. Only items returned in their original packaging PERSONS AND THEIR GOOD DELIVERY OR RECEIPT, in perfect condition for resale (intact shoebox, lamination pouches intact reference label present and intact, visible barcode original folding ...) will be accepted. Consequently, the clothes washed returns and / or worn, damaged, scented ... and plastic boxes and bags or other damaged will be refused. Any warranty will only apply provided that the damage is not caused by the customer due to negligence, damage or misuse of the product.

For all return a single address:
RENOMA STEFANIE
129 bis Rue de la Pompe
75116 Paris
FRANCE

Any item returned to another address will be returned to the sender with the fees that apply to this return.

However, a product ordered on the website STEFANIE-RENOMA.com and having been personalized marking can be returned for an exchange or refund.

For gifts - obtained on the site STEFANIE-RENOMA.COM - that you were offered, only the exchange is accepted.

In both cases (exchange or refund), transport costs incurred by the return of the products you are refunded if the return is justified by the non-conformity of the delivered products (reference error, damaged goods, etc. .).

• To see her

The assets are valid 12 months from issuance. Having it is mentioned in the account. It will automatically be proposed as a method of payment in future orders. If the amount of your order is less than that of having, STEFANIE-RENOMA.COM integrate the balance in the account right after the command.

Any new purchase with an initial may have to do in a refund only up to the amounts effectively paid by Credit Card or Paypal at this new purchase and the issuance of a new holding for the remainder, the new have only valid for the remaining period of the original have.

• Return costs, return policies

It will be up to the customer to manage the return item within the legal deadlines and retain proof of return, which assumes that the items be returned by registered mail or by any other means giving a certain date in the shipment. The return costs are borne by the customer, who is free to choose the type of delivery.

For all return a single address:
RENOMA STEFANIE
129 bis Rue de la Pompe
75116 Paris
FRANCE